Meet the JEM Plumbing, Inc Team

At JEM Plumbing, Inc. we put a high emphasis on training, continually educating and staying on top of current products to take our work to that next level. We take pride in our work and craftmanship of the Plumbing trade. Striving to put our customers first, we try to do the utmost to be there for you, in whatever your Plumbing situation might be.

Heather Mantel: Owner/Vice President

Heather is Vice President at JEM Plumbing, Inc. and has worked alongside husband Jeremy, since the beginning and launch of JEM in 2013. Heather’s first joy is spending time with her husband and boys. She loves camping & boating with the Family as well as sharing the stage with her sisters playing their own brand of Celtic Folk Rock Music. She is an avid musician and loves to sing, play her (sparkly) drum set, Bodhran, Piano or Violin. Heather loves meeting new people, and enjoys talking with customers, getting to know Supply Reps, fellow entrepreneurs and being a part of BNI and the Akron/Canton PHCC (Plumbing, Heating Cooling Contractors, Association).

Mark Bagley: General Manager

Born in Canton and a lifetime resident of the Stark County area, Mark retired after 12 years with Stark County Engineer and 18 years at Canton Water Works. He specialized in repair/replacement and installation of water services as well as main lines ranging from 3/4 inch up to 42 inches. He also heads up the Excavating division of JEM with our installation and/or repair of water, sanitary, gas & downspout lines outside your home or business. Married for over 40 years to high school sweetheart, his wife Christine, they have two grown children. Mark enjoys diverse hobbies which involve writing (one book published), woodworking, home renovation (with wife Christine alongside, they built their current home), spending time outdoors hiking and trail bike riding.

Robin Shrader: Purchasing Agent / Fleet Manager

Robin brings a wide range of experience to the JEM Team. A background as a Mastercraft in the Steel Mill Industry to a Licensed RN, with much in between, he likes the day-to-day variety of JEM. A big people person, Robin comes alongside the Apprentice's and Tech’s, making sure Tech’s jobs move along with the necessary Parts as well as our in-house safety director & nurse. He enjoys connecting with all our Suppliers and Reps while tracking down needed product. He is a local New Franklin resident with his wife Sylvia and kids.

Ransom Justice: Lead Plumber, Commercial Projects/Equipment Operator

Ransom enjoys running and operating equipment at JEM and the constant variety of work to be done in the Plumbing Trade. In his spare time he enjoys four wheeling with his brothers, his cows, chickens and mini-farm. He commutes from the Ashland countryside where he lives with his wife Shelby and their three adorable little kids.

Ryan Kennedy: Service Technician / Licensed Backflow Technician

Always being nimble and a knack with working with his hands, Ryan comes to the Plumbing Trade from the Food Industry. He enjoys all the different jobs he experiences at JEM and expanding his increasing knowledge of the Plumbing Trade. Ryan provides a great customer experience educating and working towards resolving Plumbing concerns for our Residential & Commercial customers with their day to day needs. He and his wife Aubreyelen live in the Akron Area. His Hobbies include reading, writing, hiking and sports. He likes to keep active physically and mentally, which also might include joining his break-dance team from time to time.

Angie Moriarty: Office Manager

Still helping with Scheduling and getting your Plumbing questions to the right person for answers, Angie has moved into handling Warehouse billing, large job Invoicing and staying on top of the ever- changing product prices. Coming out of 15yrs of Management in the Food Industry, she is excited to have weekends again, to go vanning all over with her Husband Brian and their Van Club, the “Low life Truckers”. Angie & Brian are local to Louisville.

Ashley Blackmer: Permit & Project Coordinator

Ashley started in the Plumbing Trade at JEM taking calls, dispatching Technicians as well as ever expanding office duties. She has moved into our Large Project Coordinator and oversees Permits & Bonds. Former Mixologist, she enjoys the change of pace to working days and the computer instead of a glass. Weekends will find her spending time at their Leesville Lake Cabin with Joey and daughter Kaylee. She loves being in the great outdoors swimming, fishing and off-roading in the Jeep!

Natalie Esber: Customer Service/Dispatcher

Natalie Esber is JEM's dedicated Customer Service and Dispatcher, bringing 18 years of customer service experience from her time at Rite Aid. Based in Louisville, Natalie loves spending time with Matt, and their two daughters, cheering them on in softball and swimming. She’s also enjoying new adventures now that weekends are hers to explore. When life allows, she loves unwinding with a good book. Natalie is here to make sure your experience with JEM is as smooth and enjoyable as possible!

Steve Walker: Lead Plumber, Commercial Projects / Licensed Backflow Tech

Steve started his Plumbing career as a teenager working for his Uncle and has been expanding his knowledge of the Plumbing Trade ever since. Bringing over 22+ years of Plumbing experience to the JEM Team, he heads up different Commercial Projects and takes part in training the next generation of Plumbers. An avid outdoorsman, when not Plumbing, you will find him out hunting, or on the water fishing with his daughters. He lives local with his wife Michelle and their three adorable, blonde, blue eyed little girls.

Joe Wulff: Service Technician

On the Service side of the Company, Joe is part of the JEM Service Technicians. With an ever-upbeat optimism in approaching your Plumbing Concerns, he enjoys problem solving and working though different Plumbing scenarios to resolve the issue. He is a graduate of Jackson High, enjoyed Marching Band and a longtime Boy Scout, now Eagle Scout. He lives in Jackson Twp with his Family.

Will Collins: Project Technician

Local Green resident, Will comes to JEM from 10+ years as a Technician in the Cable world and has jumped into the hands-on Trade of Plumbing. In his free time, he loves spending time with his wife Cynthia and their sweet little boy and girl.

Aaron Shrock: Technician

Always versatile, Aaron enjoys the variety of jobs at JEM. From Service work, to Drains and filling in on the New Construction jobs. In his free time, with a background in 4H, he enjoys raising hogs, fishing, cooking and country music.

Tim Morrison: Technician

Local, from Canal Fulton Tim is continuing to hone his craft of the Plumbing Trade. He is currently working his way through the PHCC Academy Plumbing Apprenticeship Program while working in both the Service and Commercial divisions of JEM. He enjoys the outdoors golfing, boating, water sports with Family and his sweet black Lab puppy, Bowden.

Shaun McMangial: Technician Assistant/Equipment Operator Apprentice

Shaun enjoys the excavation and equipment side of the JEM Plumbing work. He is actively digging into learning the Plumbing Trade and enjoys the constant variety of the different types of Plumbing work we do.

Brandon Pumneo: Plumber Apprentice

Brandon comes from Navarre and is primarily in the Commercial work of Car washes and new Construction projects, learning the Plumbing trade from the ground up.

Cody Rickels: Technician

With some time at the Water department to a stint working with Pool equipment, Cody comes to the Plumbing Trade and has taken on the Drain Team at JEM. He enjoys the diversity of our trade and becoming adaptive to learning both Service as well the finesse of snaking and jetting Drains. He is from Alliance and has two beautiful little girls.

Jacob Goliath: Excavating Technician

With a background in concrete and underground utility work, Jacob participates in the Excavation Division of JEM. Handy with mechanic tools he maintains the JEM equipment. He is also JEM’s Class a CDL driver, hauling equipment and materials to job sites. In his spare time, he enjoys video games and working on his Caddy or Truck.

Andrew Zimmerman: Plumbers Apprentice

Andrew Zimmerman joins JEM Plumbing as an enthusiastic new apprentice. Local to this area, he brings dedication and a strong work ethic from his time in the United States Air Force. Recently married and now a proud uncle to his new baby nephew, Andrew is enjoying life closer to home and is excited to dive into the plumbing trade with the JEM team.