Heather is Co-Owner and President at JEM Plumbing, Inc. and has worked alongside husband Jeremy, since the beginning and launch of JEM in 2013. Heather’s first joy is spending time with her husband and boys. She loves “glamping” and being outdoors with the Family as well as sharing the stage with her sisters playing their own brand of Celtic Folk Rock Music. She is an avid musician and loves to sing, play her (sparkly) drum set, Bodhran, Piano or Violin. Heather loves meeting new people, and enjoys talking with customers, getting to know Supply Reps, fellow entrepreneurs and being an active part of the Akron/Canton PHCC (Plumbing, Heating Cooling Contractors, Association).

Chad made the shift from the corporate world to pursue a more hands-on career in plumbing, bringing with him valuable experience from a background in management within the food supply industry. He spent time in the field learning the JEM way—how we care for our customers and perform our craft at the highest level. Chad enjoyed the tangible, rewarding work of boots on the ground, in the field, working directly with customers and on teams before stepping into his role as General Manager. He believes that to lead well, you must understand what your team experiences every day. That philosophy continues to shape his leadership style: grounded, respectful, and driven by high expectations of skill and service. Chad lives in Uniontown with his wife, Kristin and two boys, and in his free time enjoys working on his muscle cars, riding motorcycles, and cheering on his sons at Lake High School’s sports and school events.

Richard joined the JEM Plumbing team with more than 30 years of plumbing experience spanning residential, commercial, and industrial applications. Having been in the plumbing trade since he was a teenager, he brings a wealth of knowledge to every project—from developing practical, efficient plumbing system designs to preparing detailed estimates and overseeing projects from concept to completion. Richard takes pride in helping customers find the right solution while ensuring each project is built on quality, value, and long-term performance.

A resident of Wadsworth, Richard enjoys exploring new restaurants as a self-proclaimed foodie and has a passion for art when he’s away from the office.

Ransom enjoys running and operating equipment at JEM and the constant variety of work to be done in the Plumbing Trade. In his spare time he enjoys four wheeling with his brothers, his cows, chickens and mini-farm. He commutes from the Ashland countryside where he lives with his wife Shelby and their three adorable little kids.

Still helping with Scheduling and getting your Plumbing questions to the right person for answers, Angie has moved into coordinating Inventory, Supply houses and staying on top of the ever- changing product prices. Coming out of 15yrs of Management in the Food Industry, she is excited to have weekends again, to go vanning all over with her Husband Brian and their Van Club, the “Low life Truckers”. Angie & Brian are local to Louisville.

Ashley started in the Plumbing Trade at JEM taking calls, dispatching Technicians as well as ever expanding office duties. She has moved into our Large Project Coordinator and oversees Permits & Bonds. Former Mixologist, she enjoys the change of pace to working days and the computer instead of a glass. Weekends will find her spending time at their Leesville Lake Cabin with Joey and daughter Kaylee. She loves being in the great outdoors swimming, fishing and off-roading in the Jeep!

Natalie Esber is JEM’s dedicated Customer Service and Dispatcher, bringing 18 years of customer service experience from her time at Rite Aid. Based in Louisville, Natalie loves spending time with Matt, and their two daughters, cheering them on in softball and swimming. She’s also enjoying new adventures now that weekends are hers to explore. When life allows, she loves unwinding with a good book. Natalie is here to make sure your experience with JEM is as smooth and enjoyable as possible!

Steve started his Plumbing career as a teenager working for his Uncle and has been expanding his knowledge of the Plumbing Trade ever since. Bringing over 22+ years of Plumbing experience to the JEM Team, he heads up different Commercial Projects and takes part in training the next generation of Plumbers. An avid outdoorsman, when not Plumbing, you will find him out hunting, or on the water fishing with his daughters. He lives local with his wife Michelle and their three adorable, blonde, blue eyed little girls.

Thomas has been working in plumbing trade for the past 18yrs+, building a wide range of experience across the country—from Colorado to Florida. Now part of the JEM Plumbing team, he’s glad to be serving customers closer to home. Thomas and his wife, Stefanie, live in Mogadore where they enjoy raising their four kids, tending to their garden, and caring for backyard chickens. With a strong work ethic and a passion for the Plumbing trade, Thomas takes pride in doing quality work for every plumbing project he tackles. His motto is: “Anyone can do it as good as me, but no one will do it better”.

With many years of hands-on experience in the trades, Jake brings a high level of skill, professionalism, and versatility to every job he takes on. He has a solid background in operating heavy equipment, plumbing, and welding and serves as a swing support technician for both the Service and Commercial Teams at JEM Plumbing. Jake got his start as a teenager helping in his grandpa’s handyman business and has been mastering a wide range of trades ever since. He thrives on the variety each day brings and takes pride in being able to jump into any task with confidence and competence. A Uniontown local, Jake also enjoys spending his free time with his two adorable little nieces.

Shaun has been a part of the JEM Plumbing team for over six years and has grown into a trusted Technician who regularly takes on a lead role out in the field. He especially enjoys the excavation and equipment side of our work and brings a strong hands-on approach to every job. Shaun is continually digging deeper into learning the plumbing trade and appreciates the constant variety of projects JEM Plumbing handles. His experience, work ethic, and willingness to step up make him a valuable part of the team and someone customers can count on.

On the Service side of the Company, Joe is part of the JEM Service Technicians. With an ever-upbeat optimism in approaching your Plumbing Concerns, he enjoys problem solving and working though different Plumbing scenarios to resolve the issue. He is a graduate of Jackson High, enjoyed Marching Band and a longtime Boy Scout, now Eagle Scout. He lives in Jackson Twp with his Family.

Local, from Canal Fulton Tim is continuing to hone his craft of the Plumbing Trade. He is currently working his way through the PHCC Academy Plumbing Apprenticeship Program while working in both the Service and Commercial divisions of JEM. He enjoys the outdoors golfing, boating, water sports with Family and his sweet black Lab puppy, Bowden.

Carson is a proud Uniontown local who enjoys serving his community through his work in the plumbing trade. As a Service Technician at JEM Plumbing, he focuses on delivering dependable, high-quality solutions to every customer he helps. Carson takes pride in being part of a trusted team and is committed to making sure each job is done right the first time. Outside of work, he enjoys playing guitar, going to concerts, and spending time with his dogs.

Over the past three years at JEM Plumbing, Brandon has grown from a brand-new Plumbing Apprentice into a starting to step into the Commercial Plumbing Tech role. Commuting each day from Navarre, Brandon has been learning the plumbing trade from the ground up, gaining valuable experience on commercial projects ranging from new construction undergrounds to specialized car wash plumbing systems. Brandon enjoys the challenge and variety that commercial plumbing brings and takes pride in continually developing his skills while delivering quality workmanship on every job. Recently becoming a proud first-time homeowner, he’s now putting his plumbing knowledge to work on his own home. Outside of work, you’ll often find Brandon tackling projects around the house or spending time with family and friends.

Matthias brings a strong foundation in water systems from growing up in his family’s water Treatment business. With hands-on experience in water wells, and water treatment equipment, he has a well-rounded understanding of how systems work from the ground up. Now serving as a Drain Technician at JEM Plumbing, Matthias is proud to put his background to work. On any mostly OK Ohio day, you will find him riding and enjoying his motorcycle.

Josh grew up lending a hand in his father’s construction business, which sparked his interest in hands-on work. A Louisville High School and Mount Union University graduate, he holds a degree in History and Political Science with a minor in Legal Studies. Native to rural Alliance, Josh enjoys the variety the plumbing trade offers—from digging & piping in waterline ditches to assisting with residential tankless installations. As a Plumbing Apprentice at JEM Plumbing, he’s enthusiastic about learning the craft and being part of a hardworking team. With any free time, enjoys working on his older pickup and talking History!

Caleb is a local to the area, calling New Franklin home. As a Service Technician at JEM Plumbing, he is excited to continue learning the plumbing trade while working alongside the experienced members of the JEM Team. Caleb enjoys the hands-on nature and variety of Service Plumbing, where every day brings a new challenge and an opportunity to help take care of a customer’s plumbing needs.

Outside of work, Caleb enjoys training in jiu-jitsu, raising chickens, and spending time at home with his wife. A devoted husband, Caleb and his wife are especially excited for the next chapter in their lives as they prepare to welcome their first baby!

Corinth is the start of second-generation in JEM and the oldest of Jeremy & Heather’s five Mantel boys. He’s spending his summers working alongside the JEM Plumbing team, learning the trade from the ground up. Corinth enjoys being part of the family business and takes pride in earning his place through hard work. He especially likes the variety each day brings and enjoys riding along with different crews, with Service being his favorite for the chance to interact with customers and solve problems firsthand. In his free time, Corinth plays guitar, Acoustic or his Electric and coordinates airsoft battles in the woods with his brothers and buddies.

Corban is also second-generation JEM and the second oldest of the five Mantel boys. He spends his summers working on the different Teams, learning the plumbing trade from the ground up. Corban enjoys being part of the Commercial Crews on large-scale projects, working alongside and learning from the JEM Commercial Leads, learning the ins and outs of undergrounds and plumbing roughs. Outside of work, Corban enjoys playing the drums and joining in brotherly airsoft battles in the woods with his buddies.

Ty is a Green, Ohio native who recently graduated from high school after completing his final years through the Portage Lakes Career Center, where he focused on the skilled trades. Growing up in a small business family, Ty spent many years helping his dad in the family car wash business, learning the value of hard work, customer service, and taking pride in a job well done. Now a full-time Plumbing Apprentice at JEM Plumbing, he’s excited to build a career in the plumbing trade and continue learning from the experienced professionals around him. Ty enjoys being part of a team that values craftsmanship, integrity, and serving customers the right way.

Tristan is a Hartville native who recently graduated from Lake Center Christian School. Tristan joined the JEM Plumbing team with a desire to learn the trade from the ground up. He enjoys working alongside experienced plumbers, gaining hands-on knowledge, and developing the skills needed to become a trusted professional. With a strong work ethic and a willingness to learn, Tristan is excited to begin his journey in the plumbing trade and serve the community he calls home.